Core Desktop Support Analyst

Boston, MA | Contract

Post Date: 05/10/2018 Job ID: 226344 Industry: IT

Core Desktop Support Analyst

This is a long term contract opportunity

  • 3-5 years' desktop support
  • Energetic personality
  • Experience working on both Mac and Windows based computers

Keys to the Position-
  • At least 3-5 years of desktop support experience
  • Must have excellent interpersonal and communication skills as this person will be working directly with business users
  • Must have experience working with Windows and Mac
  • Must have knowledge of Microsoft Office including Outlook
    Qualifications

    ·          At least 3-5  years of experience working in a desktop support environment

    ·          Experience in PC hardware – desktops, laptops and tablets

    ·          Strong knowledge of Microsoft operating systems

    ·          Strong knowledge of Microsoft Office including Outlook

    ·          Experience with MAC OS X

    ·          Experience with remote computing technologies including VPN, Terminal Server, and broadband

    ·          Strong knowledge of mobile devices (iOS, Android, etc.)

    ·          Working knowledge of Internet/Intranet Technology

    ·          Must be self-starter possessing drive and ability to work with minimal supervision

    ·          Ability to manage conflicting priorities effectively

    ·          Ability to perform research and share knowledge with team members

    ·          Proven project and delivery management skills

    ·          Attention to detail, strong written and oral communication skills

    ·          Ability to work well in a team environment

    Responsibilities
  • Support all aspects of the end user computing platform and technology service delivery for non-investment business professionals.
  • Advance our customized support model designed to provide the highest level of service delivery to the business community.
  • Employ problem-solving skills on inquiries and issues that arise as part of the day-to-day business workflow.
  • Drive for issue prevention by employing root-cause analysis, issue tracking, trend analysis and status reporting.
  • Coordinate IT staff and contractors to provide maintenance and repairs, moves and equipment exchanges.

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