Exchange Engineer

Washington, DC | Contract to Hire

Post Date: 05/16/2018 Job ID: 226381 Industry: IT

Exchange Engineer

  • Perform the daily operational tasks that are necessary to provide a stable and robust Exchange environment, including monitoring, proactive maintenance, and problem resolution.
  • Identify and resolve Outlook 2010 customer related issues.
  • Provide tier 2 troubleshooting support of Exchange issues; investigate user escalation calls.
  • Participate in weekend maintenance activities (such as mailbox moves, server reboots, patching, change management activities), as required
  • Diagnose related hardware and software problems
  • Work ontask and ticket management, with minimal supervision
  • Take ownership of typical messaging issues and work to resolution and root cause identification.
  • Assist in monitoring Exchange Windows server environment to provide timely management reports
  • As a member of a rotation, support Windows Exchange Server systems 24/7 on-call
  • Analyze system performance metrics and make recommendations for solutions to issues.
  • Recommend changes to improve systems configurations and determine hardware or software requirements related to such changes.
  • Maintain and administer third party applications including, but not limited to, Blackberry Enterprise Server and create appropriate documentation for application deployment, configuration, and related processes.


  • US Citizen or Permanent Resident
  • 3-5 years’ experience in managing and supporting enterprise Exchange environments (Exchange 2010 preferred)
  • 3-5 years’ experience in managing and supporting enterprise Microsoft Windows Server infrastructures
  • Knowledge of Windows Server 2008/2012 Server and enterprise server hardware
  • Experience and diagnostic utilities
  • Experience with supporting and troubleshooting email client connectivity using protocols such as: EWS, Outlook Anywhere, Outlook Web App, MAPI, SMTP, POP/IMAP
  • Working knowledge of Windows 2008/2012 Active Directory and associated technology (DNS, GPO, OU Structures, ADSI edit, FSMO roles)
  • Experience with Blackberry Enterprise Server, Mobile Device Management solutions, and Hardware Load Balancer technologies
  • Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
  • Proficient with Microsoft Office tools, Excel & Word
  • Disaster Recovery planning and testing
  • Experience with Good and Trend Micro

Duration: 6 Month Contract-to-Hire

Clearance: Public Trust

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