Help Desk Administrator- TS/SCI

Dahlgren , VA | Contract

Post Date: 06/06/2018 Job ID: 226544 Industry: IT

Help Desk Administrator- TS/SCI Required

  • Knowledge and experience in desktop support and be able to the JWAC environment
  • Knowledge of incident management processes and apply that knowledge to the life cycle management of all service requests and provide communication to the requestor on status and potential workarounds.
  • Provide support, maintenance, deployment, and enhancement to the desktops, servers, printers/peripherals, and network infrastructure.
  • Perform periodic reporting of system status to include uptime, incidents, problems, and open issues, etc.
  • Support the provisioning of service desk/help desk support during the working hours of 0700-1600 Monday through Friday.
  • Perform initial tier 1 troubleshooting of all client systems and peripherals and escalate more challenging incidents to tier 2 administrators/operators.
  • Provide user account services including performing user certificate issuance.
  • Provide tier 1 communication services of maintaining and managing Voice Over Internet Protocol (VOIP) communications and managing land line telephone systems.
  • Lift and move equipment weighing up to 50 pounds.

  • High School degree
  • TS/SCI Clearance
  • Experience with various Windows OS environments.
  • Experience with BMC Remedy.
  • Understanding JWAC environment desired
  • IAT II, Security+ certification
  • 4+ years experience

Duration: 3 year contract


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