Softworld, Inc.
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http://www.softworldinc.com
http://www.softworldinc.com
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Job Description
Duties and Responsibilities:
The Network Engineer is responsible for network management (e.g., switch updates and configuration, Wi-Fi troubleshooting, etc.) and performance tuning, along with isolating difficult network problems with client CTO services. The client organization has rolled out an eVoIP Managed Service deployment to roughly a third of its offices and is planning to roll out Wi-Fi services to all conference rooms in the next fiscal year.
The candidate will be expected to provide Operational support requirements as outlined below follows:
Desired Qualifications, Experience, and Competencies:
Specialized Experience:
Education and Certification Requirements:
Bachelor’s Degree in a relevant field and 10+ years of experience.
THIRD PARTY AGENCIES, SUBCONTRACTORS, AND RECRUITERS NEED NOT APPLY. Applicants received from firms will not be considered. Subcontracting is not available for this position.
Network Engineer
Posted: 05/05/2023
2023-05-05
2023-07-01
Employment Type:
Contract
Industry: ERT
Job Number: 240494-1
Job Description
Job Description
Duties and Responsibilities:
The Network Engineer is responsible for network management (e.g., switch updates and configuration, Wi-Fi troubleshooting, etc.) and performance tuning, along with isolating difficult network problems with client CTO services. The client organization has rolled out an eVoIP Managed Service deployment to roughly a third of its offices and is planning to roll out Wi-Fi services to all conference rooms in the next fiscal year.
The candidate will be expected to provide Operational support requirements as outlined below follows:
- Patching and System Monitoring. Off-hours patch monitoring is usually done during the weekend for a couple of hours on the monthly patch deployment. Occasionally, urgent security patches may require this to occur on a weeknight.
- System Operations and Management (O&M), including Ticket Resolution and Field Information Technology Specialist (ITS) Support
- Ability to support high priority requests from senior leadership with off hours support (On Call Duty Phone) in a professional and expedited manner while building trust and relationships with a small set of high priority requests from senior leadership.
- Deep understanding of the overall parent organization architecture to troubleshoot and isolate difficult performance problems.
- Submission of firewall change requests in support of evolving system changes and additions.
- Designing and implementing new network solutions and/or improving the efficiency of current networks.
- Establishing networking environment by designing system configurations and directing system installation.
- Defining, documenting, and enforcing system standards.
- Securing network system by establishing and enforcing policies and monitoring access.
- Installing, configuring, and supporting network equipment including wireless controllers, APs, switches, TFTP servers and DHCP servers.
- Configuring firewall policies and roles.
- Configuring Radius policies and roles on various platforms including VM servers and Microsoft NPS.
- Installing and configuring VOIP phones.
- Updating network equipment to the latest firmware releases and arranging scheduled upgrades.
- Reporting network status to key stakeholders.
- Provide regular training sessions to IT and non-IT users.
Desired Qualifications, Experience, and Competencies:
- Five (5) plus years of network specific experience designing and implementing major federal IT systems, either as an individual, or as a member of a team.
- Cisco CCNP Enterprise, Cisco CCNA, and Cisco Wireless certifications.
- Experience and knowledge in principles and practices of software development lifecycle (SDLC) and Agile methodologies.
- Understanding of IT practices, service management, governance frameworks, and industry standards (i.e., ITIL, ITSM, COBIT, ISO).
- Proficiency in business tools, such as, Word, Excel, Power-Point, Visio, SharePoint, Teams, etc.
- Excellent written and verbal skills.
- Ability to work independently and without adequate guidance.
- Ability to analyze complex data and present findings in a clear and easily understood manner.
- Ability to present recommendations for consideration and influence as needed.
- Travel: As required to meet the requirements of the projects.
- U.S. citizenship required.
Specialized Experience:
- Working knowledge of help desk tracking tools, preferably ServiceNow.
- Working knowledge of IT tracking tools, preferably Jira.
Education and Certification Requirements:
Bachelor’s Degree in a relevant field and 10+ years of experience.
THIRD PARTY AGENCIES, SUBCONTRACTORS, AND RECRUITERS NEED NOT APPLY. Applicants received from firms will not be considered. Subcontracting is not available for this position.
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