Business Analyst 3-5

Deerfield, IL

Posted: 09/10/2018 Employment Type: Contract Industry: IT Job Number: 227328

  • As an Escalation point, answer Inquiries (Incl. Apple ID related ones) and support fulfilment of various Requests (Incl. new app registration to Intune App store)
  • Manage Vendor operation to check the iOS version compatibility with Department Apps
  • Mobility service delivery consists of global service delivery for Takeda’ s mobility services through the Intune (Office 365 platform), mobile application publication thorough the mobile app store.
  • Deploy new services or changes in accordance with operations acceptance criteria for mobility.
  • Supports the Head of Function in developing a vendor management process in collaboration with indirect procurement and the regional service delivery managers.
  • Ensures services are delivered in accordance with all applicable compliance requirements, e.g. JSOX, GxP.
  • Partner with IT communications team for relevant end user communications development and distribution to ensure ongoing end user experience is delivered to the business as agreed.
  • Provide support teams on ticket resolution and tacking
  • Review app in the environment to ensure they are current and lifecycle managed accordingly.
  • Strong understanding of generally accepted MDM system administration methodologies, tools, and techniques,
  • Understanding of networking and common datacenter infrastructure
  • Good written documentation skills and demonstrable experience of documenting systems and procedures
  • Ability to communicate to all levels of audience and structure messages in keeping with the listeners’ experience, background and expectation
  • Ability to adapt to a fast paced and ever evolving business and technology landscape
  • Ability to collaborate and work with team members in and out of the Mobility environment spanning multiple geographic sites and various lines of technology platforms
  • Ability to organize task and set priorities with minimal supervision while raising awareness to issues or conflicts before it impacts deadlines and goals
  • Providing comprehensive documentation of system builds and application
  • Lead the evaluation of technical and business applications including the installation and testing of application from QA, DEV to Production Preferred

  • 7+ years of IT work experience, which includes project management experience, and functional team management experience.
  • 5+ years of relevant, hands-on experience supporting Windows Server 2008(R2) and Windows 2012 in an Enterprise Environment
  • Knowledge of Office 365 is a muli-tenant environment
  • Project management experience
  • Experience in a regulated environment
  • Application management/operations experience.
  • Communication skills – ability to communicate ideas and data both verbally and written in a persuasive and appropriate manner.
  • Fluency in written and spoken English
  • Data Management – ability to utilize data collection, analysis, maintenance application and refinement methods to make fact based decisions.
  • Analytical skills – ability to analyze a wide variety of data and make appropriate decisions.
  • Organizational Management – ability to set priorities and develop workflow processes
  • Independently drive solutions and focus on results
  • Build and run infrastructure components and services in a complex IS/IT landscape
  • Work in a global environment
  • Resolve conflicts/problems

Knowledge of: 
  • ITIL Foundations
  • Microsoft Office 365 platform
  • Mobile devices and technologies
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