Desktop Support

Waltham, MA

Posted: 05/17/2019 Employment Type: Contract Industry: IT Job Number: 229349


Desktop Support Specialist

Waltham MA

6+ months Contract

Our client is looking for a Desktop Support specialist to join a team based in Waltham MA. This is fast-paced, dynamic work environment.  The selected candidate will be onsite providing technical support to end users.

Job Description:

·       Provide effective technical support with hardware and software issues including diagnostics and troubleshooting

·       In-depth knowledge of performing support for Windows/O365/iPhone/Android products

·       Manage computer and user permissions via Active Directory

·       Work actively in a ticketing system (ServiceNow)

·       Hands-on, in-person, support all the way up to C levels

·       Ability to work independently/with less supervision

·       2-5 years of experience

·       Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors

·       Supports computer users with installation of hardware/software and networking components to meet personal computer needs
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