Desktop Technician

Nashua, NH

Posted: 05/15/2019 Employment Type: Contract Industry: IT Job Number: 229382

Desktop Technician

Duration:   6 months contract to hire

Location:   Nashua, NH

Description:

·       Provide desk side IT support for customer; some of the job requirements as listed:

·       Supports computer users with installation of hardware/software and networking components to meet personal computer needs

·       Win 7 upgrades and deploy of new replacement machines

·       Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors

·       Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems

·       Assists with computer studies, projects, and implementation of policies throughout area of assignment

·       Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers

·       Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment

·       Diagnoses and resolves moderate end-user hardware/software problems including remote access software.  Performs new computer configuration and coordinates the workstation upgrade/replacement process

·       Participates in the deployment of new software platforms

·       Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete
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