Field Service Specialist

Nashua, NH

Posted: 11/21/2018 Employment Type: Contract Industry: ERT Job Number: 226042

Field Service Specialist

This position will support the Windows 10 roll out project within classified program areas. The scope will focus on installing standard engineering tools on client workstations. Resolves technical problems with engineering applications running on Windows 10. Uses expertise in customer service and technical knowledge gained from prior technical support experience to resolve issues surrounding installation, usage, and training on software and/or hardware products. Works closely with existing classified area field service personnel to collect, document and resolve issues. Works with engineering tools end users to resolve issues post installation. Works with existing Engineering Tools Support Engineers to perform installations per documented procedures. Works with Engineering Tools Resource Management to ensure required application licenses are in place to support Windows 10 compliant engineering applications.

Skill Set

1. Security++ certification required to be attained within 2 months of start date.

  2. Secret clearance required to support work in designated closed areas.

3. Professional level of experience supporting recent released Windows OS.

4. Excellent customer support skills.

5. 5+ Years with HS, 3+ Years with AA, 3+ Years with BS

Desired Skills

1. Experience with software distribution tools such as WinInstall or SCCM.

2. Experience with installing and supporting software/systems engineering applications such as Atlassian/Jira, ClearCase/Quest, DOORs, Matlab, embedded software development tools

3. Experience with installing and supporting hardware engineering applications such as Xilinx, Lattice, Questa, Keysight ADS, Ansys EM (HFSS).

4.   Experience supporting Windows clients

5.   Experience supporting or using Linux
Apply Online

Send an email reminder to:

Share This Job:

Related Jobs: