IT Service Delivry Specialist

Aiken, SC 29801

Posted: 09/11/2023 Employment Type: Contract Industry: ERT Job Number: 241251 Pay Rate: $25-30 / hour

Job Description

Principal Responsibilities: Planning & Administration • Provide information and assist IT Service Delivery Manager with IT budgeting and cost control

 • Follow and enforce policies regarding IT management, security, standards, and procedures

 • Assists users with business proposal generation, regarding our standards and policies IT Infrastructure & Support: • Ensure optimum support for end-users at all times within agreed service levels

 • Ensure that relevant IT documentation is maintained and up to date

 • Support and maintain the IT Infrastructure security standards to be compliant with the Emerson security policy

 • Support and maintain the IT Infrastructure systems and data access – to be managed in collaboration with Service Desk 

• Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning

 • Support and maintain the IT Infrastructure asset management – including Hardware lifecycle management and SW licensing

 • Support and maintain the IT Infrastructure audit compliance

 • Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)

 • Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure, Corporate Applications or Divisional Applications) 

• Uses the helpdesk as the central point for all IT issues and service requests Communication:

 • Establish good working relationship with users and other sources of support and assistance 

• Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service.

Experience Desired: Minimum of 3 to 5 years’ experience within a general IT environment • Previous experience in supporting clients, servers, communication equipment (preferably CISCO).

Education Desired: College/University degree in a related field or experience may be considered in lieu of formal education.
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