Virtual PST Time, CA
The JIRA Administrator is an invaluable role within the R&D/Tools and Metrics organization. This position requires expertise in developing, maintaining, and supporting automation workflows in Atlassian JIRA as well as integrations with various business applications. You will be a subject matter expert not only in strategic vision, design and development but also in the current deployment practices. Candidate will support primarily Jira through administration, customization, development and implementation of best practices, dashboards, reports, installation, upgrades, plugins, training, etc. You will be automating processes, integrating disparate systems, and administering our portfolio of collaboration tools.
Responsibilities: • Primarily, administration of Jira • Gather requirements for business processes, and determine ways to optimize/improve JIRA setup and workflows, as well as identify where functionality can/cannot meet user requests. • Develop metrics dashboards and advanced filters in JIRA to provide end-users and business leadership with meaningful operational/performance metrics and status reports. • Using Jira REST APIs, develop one-off solutions for integrations with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes. • Implement JIRA upgrades, and partner with our IT staff to coordinate infrastructure maintenance and system migrations. • Provide User Management and support for 2000+ users, manage system access across groups to ensure compliance, and maintain best practices. Create and manage security schemes, custom fields and configurations. • Create and maintain detailed technical and user-facing documentation. • Install, manage and administer Jira add-ons, plugins, and extensions. • Interact with existing vendors for support and troubleshooting. • Management of other reporting and collaboration tools in the engineering environment. • Providing assistance in the management and support of integrations between tools in our development landscape, including, but not limited to: JIRA, Confluence, Crucible, Fisheye, Smartsheet Requirements: • 1-2 years of hands-on experience working with JIRA as an Administrator • Proven track record with JIRA migrations and upgrades. • Hands-on custom Plugin development with good scripting and programming knowledge. • Hands-on experience using JIRA REST APIs for integration with other tools like Jenkins. • Experience in the use, administration and integration of SDLC applications on both Linux and Windows platforms, such as test applications, various ticketing systems, requirements management systems, and software development applications. • Familiarity with Java, Apache Tomcat, APIs, Certificates, POSTGRES and MySQL. • Bachelor’ s Degree in a related field preferred. Skills & Abilities: • Ability to manage multiple responsibilities with tight deadlines in a fast-paced environment. • Team player, with strong interpersonal skills. Ability to effectively communicate and share knowledge with contacts at all levels. Skilled in developing collaborative relationships. • Ability to appropriately implement policies and procedures. • Ability and willingness to work a flexible schedule as needed including weekends and evenings. • Excellent decision-making, critical thinking and problem-solving skills. Detail-oriented. • Knowledge of Agile and continuous integration practices strongly preferred. • Strong business acumen. • Bachelor’ s Degree in a related field preferred.