Salesforce Administrator

Memphis, TN

Posted: 10/11/2018 Employment Type: Perm Industry: IT Job Number: 227630
Softworld Inc. Client, an Agricultural Tech Company has an immediate opening for a Salesforce Administrator in Memphis, TN. This position is a direct placement opportunity with no contract period. 
The role of the Salesforce Administrator is to define, analyze, build & deliver value-added CRM solutions. The Salesforce Administrator will be responsible for configuring & managing Salesforce.com (SFDC) / CRM related enhancements and improving the overall end user experience. This “ hands-on” role will lead cross-functional teams to ensure that the company’ s tactical and strategic CRM objectives are met.
 
Responsibilities:
• Become a go-to resource for questions, enhancement requests, and incidents regarding CRM / Salesforce.com (SFDC) functionality
• Become a trusted advisor for the Commercial Sales and Marketing teams; partner with various departmental functions to deliver business solutions on Saleforce.com
• Manage the design and implementation of various Commercial Sales improvement projects
• Assist with the implementation of a data integration strategy connecting Salesforce with Indigo’ s other systems
• Capture user feedback on existing systems and suggest, prioritize, and execute system changes and improvements
• Build strong collaborative relationships with Indigo’ s internal/external developers, software engineers, and data scientists
• Manage ongoing CRM support requests and system enhancements
Competencies:
• Strong customer-focused mindset
• Ability to understand business needs, translate them to technical requirements, and deliver value-added solutions
• Ability to bring structure and organization to loosely defined requirements and processes
• High level of focus on tasks, while effectively managing different priorities
• Self-motivated, solution-oriented thinker
• Excellent communication and listening skills
• Highly flexible, team player who does what’ s needed to get the job done
• High-energy, results oriented performer who thrives in fast-paced, dynamic environments
• Strong analytical abilities; able to present creative solutions in an organized manner
Qualifications:
• 3+ years hands-on Salesforce.com (SFDC) Administrative / configuration / implementation experience
• Strong architectural mindset, with advanced understanding of relational data and strong overall capabilities of the Force.com platform
• Extensive experience with automating complex business processes using declarative features such as Process Builder, workflows, approval processes and validation rules
• Skilled with creation of Salesforce Lightning components & solutions
• Expert with configuring / customizing standard SFDC objects such as Leads, Accounts, Opportunities, Reports & Dashboards, with proven hands on experience building custom objects & solutions
o Experience with Visualforce / Apex development preferred
• Expert in bulk data migration from Excel & Legacy Systems to SFDC using Apex Data Loader, Demand Tools, and Import Wizard
• Experience managing CRM support models and with oversight of offshore / external 3rd party resources
o Experience managing a developer team during a major project lasting at least 1 year preferred
• Experience with Salesforce Service Cloud, Communities, and Einstein Analytics preferred
• Experience customizing / supporting Apttus Contract Management (CLM) system, including Docusign
• Experience integrating / interfacing different technologies within the Force.com platform
o Experience with Oracle / SFDC integration preferred
• Experience working in fast paced, dynamic environment managing systems and solutions for a global end user base
• Can travel up to 25%
• Bachelor’ s Degree required. SFDC Certification preferred (Admin, App Builder, Developer, etc.
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