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Senior Desktop Engineer

New Orleans, LA 70118

Posted: 04/11/2025 Employment Type: Contract to Hire Industry: Engineering Job Number: BBBH83320_1744401821 Pay Rate: US$75 - US$90 per hour

Job Description


Job Title: Senior Desktop Engineer

Job Location: New Orleans, LA

Onsite Requirements:
  • Windows/MAC Support
  • INTUNE
  • Active Directory (Security Groups)

Job Description:
  • The continuous evolution of workstation computing environment.
  • Technical implementation of workstation management, application deployment and updates, and asset management.
  • Proposing, designing, and implementing enhancements and additions to the current environment.

Required Knowledge, Skills, and Abilities:
  • Technically proficient, but also possess a customer service mindset with security as a top priority.
  • Ability to multitask workloads across different technologies.
  • Flexibility and adaptability
  • Understanding of Microsoft 365 licensing
  • Knowledge of PC and laptop hardware and troubleshooting techniques
  • Skilled with Active Directory, Exchange, ActiveSync, Smart Phone and Mobile Device Management systems like Microsoft Intune.
  • Ability to work with demanding users in a fast-paced environment.
  • Expertise in effectively handling user difficulties.
  • Strong commitment to the IT policy use.
  • Strong understanding of Microsoft Office 365 and various security software.
  • Skilled with Active Directory and Security Groups (Group Policy, Dynamic Host Configuration Protocol [DHCP], Domain Name System [DNS], Software-Defined Wide Area Network [SD-WAN], and Virtual Local Area Network [VLAN])
  • Knowledge of network troubleshooting methods
  • Ability to process information in a logical manner to reach a solution.
  • Exceptional communication skills, with a strong focus on customer service
  • Quick thinking, high energy, positive, and professional, with demonstrated analytical and problem solving, multi-tasking, and critical thinking skills.
  • Manages support ticket queues and ensures incidents are resolved and closed within the defined service level agreements.
  • Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • Coordinate with vendors for provisioning or hardware support (e.G. Technicians for warranty repair/replacement)
  • Utilizes effective decision-making processes to prioritize daily tasks and assignments.
  • Ensures that tasks are carried out properly and on a timely basis.
  • Manages multiple priorities effectively.

Required Education and/or Experience:
  • Bachelor's Degree with 5 years of experience in mobile device management and system management

Preferred Qualifications:
  • Certifications such as A+, Network+, Microsoft Certified Professional (MCP), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Information Technology Infrastructure Library (ITIL), etc.
  • Experience with Jamf, Microsoft Intune, and other workstation management platform


**3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
  • This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**
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About New Orleans, LA

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