Service Level Management Lead

Quantico , VA

Posted: 11/29/2018 Employment Type: Contract Industry: IT Job Number: 227917

Service Level Management Lead

  • Service Level Management Lead  is required for a  contract  position in  Quantico, VA. 

 

Job description: 

Responsible for the development, creation, negotiation, documentation, measurement, reporting and review of Service Level Agreements and Organizational Level Agreements supporting customers and stakeholders of a multi-site Data Center. Responsible for solicitation, review, analysis, trending and reporting on customer satisfaction with Data Center IT and business services and functions. Responsible for the maintenance and upkeep on a multifaceted Data Center Service Catalog and Service Level Management templates and artifacts.

Requirements:

- ITIL v3 certification

- Secret clearance 

- 10+ years experience 


Duration: 1 year 

PLEASE NOTE: 3RD PARTIES/SUBCONTRACTORS/SUBCONTRACT AGENCIES ARE NOT ELIGIBLE FOR THIS POSITION.   SUBCONTRACT AGENCIES NEED NOT APPLY.
 

 
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