Software Tools Admin

Cambridge, MA

Posted: 01/02/2019 Employment Type: Contract Industry: IT Job Number: 228172

Software Tools Admin

  • The primary focus of this position is to support the client’ s corporate instance of the Atlassian suite of tools (JIRA, Confluence, Bamboo, etc.).
  • Daily responsibilities include resolving JIRA tickets (such as evaluating and implementing Atlassian plugin requests, JIRA workflows changes and tool upgrades) and assisting with day-to-day operations.
  • This role requires someone experienced in Atlassian tools administration.
  • There are also non-tools related engineering project support requests that require in-depth Linux system administration capabilities and experience with git.
  • Another focus of this position is involvement in a change management (CM) process focused on the client’ s tools. Our tools support a large number of projects and their configurations can differ drastically.
  • This poses the challenge of implementing changes in a way that does not inadvertently affect projects in a negative way.
  • This person should have experience maintaining development environments and must follow good CM practices.

  • AS or BS in Management Information Systems or comparable skills gained through relevant experience
  • At least 3 years¿ experience (more preferred)
  • Linux Administration experience.
  • Ability to troubleshoot commercial applications, RHEL systems, and network connectivity in order to resolve operational issues and to restore services.
  • Excellent customer support skills gained from working in a Help Desk / ticketing system environment.
  • Experience with the Atlassian suite (JIRA, Confluence, Bitbucket, Bamboo) including tool administration and customization.
  • Maintain day-to-day operations and documentation of critical systems.
  • Maintain, backup and restore development environments.
  • Understands and applies change management procedures/principles.
  • Experience using GIT.
  • Experience working closely with developers.

 Nice to see 
  • Experience with IT automation tools such as Chef, Puppet, Ansible, etc...
  • Experience with CI/CD systems such as Bamboo, Jenkins, Travis CI, etc...
  • Experience with Docker and or other containerization tools.
  • Experience in an infrastructure as code environment.
  • Experience provisioning systems with Kickstart.
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