Sr. Windows Tech Support

Washington, DC

Posted: 11/30/2018 Employment Type: Perm Industry: IT Job Number: 227983
Sr. Windows Tech Support
Washington, D.C.

Overview:
This position supports mission operations in support of one of the most dynamic and vital mission environments supporting our nation’ s critical assets.
Responsibilities:
• Perform daily system checks on voice, video display server, video teleconferencing, information technology, and the radio communications systems
• Operate, administer, troubleshoot and resolve technical issues relating to outages or system operation to include:
• Radio equipment, secure telephones, video communications systems, video-wall display units, desktop computers and printers, and other ancillary technical equipment and components
• Systems administration and provisioning of Microsoft Operating Systems, Microsoft Office applications, third-party COTS products (e.g., Adobe, Internet Explorer, JAVA, etc.), Active Directory administration, and other Tier I and II systems administration functions
• Performing end-user and desk-side support to mission operations staff, executives, and other operations center staff
• Tracking and managing all problems and issues from identification through resolution, including pro-active inquiries, ticket management, and interfacing and collaborating with Tier II and Tier III technical experts, both Government and Contractor staff, to troubleshoot and resolve any technical issues
• Maintaining certifications and continually learning about new technologies, techniques, and procedures to stay abreast of leading technologies and aligning with enterprise-level modernization efforts

Qualifications:
• Experience or Certifications with the following technology: Motorola LMR devices and Radio over IP consoles, Cisco network and VTC devices, Juniper network devices, Planar displays, Microsoft OS/Office, VIPER and STE phones, Microsoft SCCM, SolarWinds, Netcool, Netbrain, and other technologies
• Experience in mission critical, 24× 7 operational environments
• Preferred experience in military, intelligence, law enforcement, or other similar mission critical environments
• An active Top Secret SCI Clearance is required
* Email your resume to awicks@softworldinc.com if interested *
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