UX Content Strategist

Montgomery, AL 36104

Posted: 03/06/2023 Employment Type: Contract to Hire Industry: ERT Job Number: 240101

Job Description

Job Description


Job Description: The Digital User Experience (UX) Content Strategist works with product management and UX partners to deliver best-in-class user experiences. While writing and editing are core to the job, content strategists understand that it's more than just copywriting. Clear and concise content design is foundational to great user experiences.


Primary Responsibilities

Plans, designs, and creates digital content strategies to meet user needs and support business goals for projects across websites, digital applications, and the mobile application

Provides strategic content recommendations and writing/editing support for a variety of projects

Builds positive, collaborative relationships with product managers/owners, line of business and marketing partners and broader UX team to deliver optimal user experiences through compelling content

Leverages data, user research and testing to inform content decisions and recommendations

Organizes content into logical taxonomies and/or task-based flows, employing information architecture and UX design best practices

Ensures all content is clear, easy to understand, and written in natural language, while also adhering to legal and compliance requirements

Performs content inventories, audits, and gap analysis

Provides content that is informed by the entire user experience, not just the immediate project

Collaborates with other UX content strategists to develop and maintain content style guides, voice and tone guidelines, and governance documentation


This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.



Bachelor's degree in English, Journalism, Marketing or related

Five (5) years of professional experience with User Experience (UX) writing, content strategy or content design for websites or applications



Banking industry knowledge

Experience working in a highly regulated industry

Experience working with enterprise design systems or component libraries

Experience with collaborative user interface (UI) design tools (InVision, Figma, Sketch or similar tools)

Experience with Agile development process and associated project management tools including Jira and Confluence


Skills and Competencies

Ability to distill complex information or processes into simple steps or plain language

Ability to work on multiple projects at once

Adept at designing content for websites, applications, or other digital experiences

Excellent communication skills, including the ability to negotiate and influence

Excellent organization and time management skills

Experience working with multiple stakeholders for content approval

Keen attention to detail, to ensure quality and accuracy at each deliverable stage

Understanding of user-centered design methodology

Understanding of search engine optimization, using keyword research to inform strategy

This role will support content strategy needs for the IDEA Corporate Banking Portal as well as other Corporate Bank software including iTreasury. Projects could include: creating new or optimizing existing page content, help text and error messaging. Role will also include writing scripts for motion-graphic videos, writing and editing copy. While the current need is in supporting Corporate Bank, this content strategist will support projects for Enterprise and associate experiences. Strategists will need to be flexible, as projects may fluctuate across platforms as needs arise. Candidate will have ability to work collaboratively with those business groups and UX team, working frequently with multiple stakeholders. Excellent communication skills are required, including the ability to negotiate and influence stakeholders so they understand the “why” behind content decisions.
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