Voice UI Designer

Burlington, MA

Posted: 09/19/2019 Employment Type: Contract Industry: ERT Job Number: 230460

Voice UI Designer
  • Voice UI Designer needed for a 6 Month Contract to Hire role in Burlington, MA, with some possibility for remote work.
  • Discover and analyze requirements from both the customer's and the user’ s perspective. Be the advocate for the user amid shifting and often unclear business requirements.
  • Create effective speech user interface designs, including call flows, dialogs, functional logic, and prompts to match the established system persona.
  • Create effective UX designs including speech interaction flows; functional logic; and both verbal and non-verbal auditory cues to match the established requirements.
  • Assist in implementing these designs, interacting with developers, directing voice talents, and performing usability tests.
  • Analyze performance of the user interface in the field with regard to performance metrics and caller experience and recommend specific changes to improve caller satisfaction and transaction completion.
  • Represent our UI approach and philosophy to top Fortune 100 companies.
  • Design alternative solutions, evaluating them to choose the best approach. Meet and collaborate with customers, users, and development partners to validate conceptual designs. Approach design problems with a user-centered design methodology.
  • Compose user flows, story maps, and highly detailed artifacts using text, diagrams, illustrations, and/or prototypes to outline product, feature, and function specifications as required to best support the Agile Software Development Lifecycle.
  • Facilitate presentations and discussions with customers, users, and developers to drive resolution on proposed features and functionality.

Required Skills:
  • At least a BA / BS or equivalent experience in human factors engineering, product interface design, linguistics, cognitive science, experimental psychology, technical writing, or a related field
  • Creativity, strong logic skills, and the ability to work in a dynamic, challenging, and consultative environment
  • Native-level English fluency
  • Strong Microsoft Windows skills, including MS Office
  • Strong communication skills and the ability to develop and confidently deliver polished presentations to customers and internal teams

Desired Skills:
  • Speech recognition software and/or telephony experience
  • Experience with Speech / Voice User Interface / Natural Language Voice User Interface design is a plus
  • Demonstrable audio engineering experience
  • Professional writing experience
  • Project Management experience
  • Experience working in a recording studio, as or with a professional Voice Talent
  • Experience creating UI/UX for iPhone and Android and an understanding of mobile design patterns and their application when creating UI task flows and artifacts
  • Basic understanding of a programming language (e.g., Perl, Python, or Java).
  • Adobe Illustrator / Photoshop or equivalent vector-editing experience
  • Near-native command of a second language (Spanish preferred)

Duration: 6 Month Contract to Hire

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